Complimentary Repairs Initiative

We care about creating products that will be enjoyed and truly loved. As part of our passion to encourage people to love what they have for longer, we offer free repairs on your DVR products.
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The only part we don't cover is the cost of you sending the product back to us. We will repair and re-deliver for free. Please get in touch with us if you ever have broken seams, a tear or hole in your product, or visible weakening in any areas that you are concerned about. Even if the product has been torn or damaged in use, rather than just natural wear and tear, we are still happy to hear about what has happened and help where we can.
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There are certain areas that we won't be able to help you with, such as silicone replacement. This is due to us not having the in house machinery to make this possible. To avoid issues with silicone, please follow all wash instructions correctly and wash inside out on all occasions. However, if you do have issues with silicone grip, please do get in touch to let us know as product feedback is always useful and taken on board.
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On the odd occasion, there may be certain damage that we cannot help you with, or we may just be able to give you advice with. We will work to help in any way we possibly can to allow you to keep using the product you love. 
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Need a product repaired?
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Send us a message via the contact form on the website, via social media or email repairs@dvrequestrian.com. Make sure you include photos of the damage to your product and an explanation of what it is that you need repaired incase it is hard to see from the image. 
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DVR Equestrian Ltd. Company number 13268151